“Because a lot of people in my family worked in insurance, joining an insurance firm after leaving school seemed like a logical option to me. I decided right away, on the day of my recruitment test, that I wanted to work for ERGO. Partly because of its good reputation and partly because it somehow just felt right. My training programme began with a six-week stint in the company’s Cologne service centre. Here, I had to talk to multiple clients on a daily basis and answer their questions on a diverse range of topics. This provided me with a solid grounding in many areas of insurance. As a result, I can already do my work very independently. And if I do need help, my more experienced colleagues are on hand to assist."